Airbnb has announced new global rules that will relieve guests from performing certain chores during their stay, addressing long-standing complaints about excessive cleaning tasks. Effective November 20, these changes will apply to all Airbnb reservations, including those in Australia.
Background
Guests have frequently expressed dissatisfaction over paying high cleaning fees, sometimes amounting to hundreds of dollars, only to be required to complete various chores for their hosts. Since April 2025, cleaning fees have not been visible to guests, allowing hosts to incorporate these costs into the total price of the stay.
New Guidelines
In a recent community policy update, Airbnb stated that hosts will generally no longer be permitted to ask guests to perform tasks that require significant effort or time, which are typically expected of cleaners. The company provided examples of such tasks:
