Airbnb limits chores for guests, sparking backlash from hosts

Airbnb is implementing a new policy to limit the chores that hosts can require of guests before checkout, addressing a long-standing complaint among customers who often pay cleaning fees yet are still expected to complete various tasks. This update prohibits hosts from mandating that guests strip beds, wash and put away dishes, start laundry, or remove trash from the property. The new guideline will take effect for reservations made on or after November 20.

This change comes in response to years of backlash regarding overly burdensome checkout instructions and hefty fines for not disposing of trash. Many guests have expressed their frustrations on social media, questioning why they should be responsible for cleaning tasks after already paying a cleaning fee.

However, the update has not been well-received by all hosts. Within Airbnb’s community forums, some hosts argue that basic cleaning responsibilities are essential for maintaining sanitary conditions and protecting their properties. They emphasize that hosts must manage the costs and practical demands of preparing their properties for the next guests.